Quality
The Quality report helps you monitor the work quality of drivers/couriers and see what ratings they receive from users.
The Quality report helps you monitor the work quality of drivers/couriers and see what ratings they receive from users.
To view the report, in the left menu, select Reports → Quality. Information in the report is updated on a weekly basis every Tuesday.
You can use this report to help improve performance by discussing results personally with each employee.
How to use the report
Column visibility and filters are set at the top of the report.
Below is the report table with one line for each driver or courier. The number of rows in the report table depends on the applied filters. To see all employees, don't set any filter other than the mandatory Period filter.
Filter and column settings
● Period. Set the start and end of the report period, for example, from this week to next week.
● Driver. Leave this field empty if you want to select all drivers and couriers. Or you can select specific employees.
● Work Terms. Group the report by employees with the same work terms, or select All.
● Driver status. Sort data by working, non-working, or terminated employees. If you don't want to use this filter, select All.
● Category. The report can be set to only take into account drivers/couriers who complete trips no lower than a certain service class. For example, select Comfort for the list to only include drivers with access to Comfort trips and higher.
