Support

How to Contact Support in Fleetroom

There are several ways to create a support request:

Method 1: Using the Information Button

1. Look at the bottom left corner of your Fleetroom screen
2. Find the ℹ️ (information) button
3. Click on it to open the Support section
4. Press the + (plus) button to start a new request

Method 2: Using the Bell Button

1. Look at the bottom right corner of any Fleetroom page
2. Find the bell button
3. Click on it to go straight to Support

Method 3: From Driver or Vehicle Pages

You can also ask for help directly from:

• Any driver's profile page
• Any vehicle card page
• Any trip order page

How to Ask for Help - Step by Step

1. Choose what type of help you need (Topic):

Pick one of these topics :

• Trip payment / Bonuses - Problems with money or bonus payments
• Feedback about passenger - Issues with customers
• Change driver/vehicle data - Need to update driver or car information
• Not receiving trip requests - Driver not getting ride requests
• Yango Pro / Fleetroom - Problems with the apps
• Financial questions- Money-related questions

1. Select the specific problem (Subtopic).

Choose a more detailed option. For example:

Bonus → tell us which bonus type you're asking about.

If it's about a goal-based bonus, mention which time period.

1. Explain your problem clearly.

Write down what happened in simple words :

• When did the problem happen?
• Which driver or car is affected?
• What exactly went wrong?

1. Attach a screenshot

If a screenshot can help explain your problem, add it :

• Only use image files (PNG, JPG, JPEG)
• Take a clear picture of the error or problem

1. Send your request.

Tap Send to submit your request.

Recommendations for filling out the form

When submitting your request, please make sure to fill in the fields correctly:

• Trip ID: When asking about trip issues, always include the full order ID (copy it exactly from the order page).
• Driver's license number: When asking about driver issues, always include the driver's license number exactly as it appears in the driver’s profile.
• Vehicle license plate number: When asking about vehicle issues, always include the license plate number. Copy it exactly as shown in the vehicle card.
• Attachments → You can only attach image files (PNG, JPG, JPEG).

Reporting technical issues with the Yango Pro or Fleetroom

If Fleetroom Platform Has Problems

If you want to report a technical issue in Fleetroom, always attach a screenshot of the Developer Console so the technical team can check the error faster.

To do this:

On Windows Computer:

1. Go to the page that has the problem
2. Press F12 key (or Ctrl + Shift + I) to open Developer Tools.
3. Click on the Console tab
4. Take a screenshot of the whole screen
5. Add this picture to your support request

On Mac Computer:

1. Go to the page that has the problem
2. Click View → Developer → Inspect Elements to open Developer Tools
3. Click on Console tab
4. Take a screenshot of the whole screen
5. Add this picture to your support request

If Yango Pro App Has Problems

When the driver's app isn't working :

1. Take a screenshot of the error message in the Yango Pro app
2. Add this picture to your support request

What Happens After You Send Your Request

Support Team Response

The Support Team will look at your request and answer you as quickly as possible

Rating the Help You Received

After getting an answer, you can rate how good the help was:

• 1 star = Very bad help
• 2 stars = Bad help
• 3 stars = OK help
• 4 stars = Good help
• 5 stars = Excellent help

Your rating helps us make support better for everyone.

Tips for Getting Better Help

Be Clear and Specific

• Don't just say "it's broken" - explain exactly what's wrong
• Give exact times and dates when problems happened
• Use the exact information from Fleetroom (don't guess)

Include Pictures When Helpful

• Screenshot error messages right when they appear
• Take pictures of any confusing screens

Keep Important Information Ready

• Save important trip numbers for future reference
• Keep driver license numbers and car plate numbers easily accessible

This simple process ensures you get the help you need quickly and efficiently from the Yango support team.